Communication channels

Every channel belongs to a project and is linked to an agent. Regardless of transport, a request becomes one contact, conversation, and message inside Kanyman.

1. 1Create Web Chat in the channels section.
2. 2Add the exact Origins of the websites where the widget will run.
3. 3Configure the greeting, color, position, and opening behavior.
4. 4Link the channel to an active agent.
5. 5Install the provided script tag on the website and run a test conversation.

Connect Telegram through the channel settings. After activation, test an incoming message, manual reply, operator handoff, and return to the agent.