For users
Quick start
The shortest path from registration to your first working channel.
Updated: August 7, 2026
01
What to prepare
- A short description of the company, products, and services.
- Answers to common questions and rules that must not be broken.
- A channel for the first launch: Web Chat or Telegram.
- An employee who will review the first answers and take complex requests.
02
Set up step by step
- 1Create a workspace and a separate project for the business or product.
- 2Create an agent and describe its role, tone of voice, and restrictions.
- 3Add verified materials to the project knowledge section.
- 4Connect a channel and link it to the agent.
- 5Start in draft mode and run several realistic test conversations.
- 6Enable auto reply only after checking content, operator handoff, and delivery statuses.
03
How to know everything is ready
- The channel has a Working status and is linked to the correct agent.
- Knowledge-base questions receive accurate answers without invented details.
- A complex question hands the conversation to an operator.
- The operator sees the new message, draft, and conversation history.
- The test reply is delivered to the same channel where the message arrived.